Hexxa Media

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Privacy Policy and Refund Policy

Privacy Policy & Refund Policy

Effective Date: [Insert Date]
Website: https://hexxamedia.com

At Hexxa Media, we value your trust. This Privacy Policy explains how we collect, use, and protect your data. It also includes our Payment & Refund Policy, so you know exactly what to expect when you engage with us.

1. Who We Are

Hexxa Media is a digital media and marketing solutions provider. Our website address is: https://hexxamedia.com.

2. Information We Collect

  • Comments: When visitors leave comments, we collect the data shown in the form, the visitor’s IP address, and browser user agent string to help spam detection.
  • Gravatar: An anonymized string (hash) from your email may be sent to Gravatar to check if you use it. Gravatar’s privacy policy: https://automattic.com/privacy/.
  • Media Uploads: Avoid uploading images with embedded location data (EXIF GPS), as visitors can download and extract such information.
  • Cookies:
    • Comment cookies (last 1 year)
    • Login cookies (2 days – 2 weeks if “Remember Me” is selected)
    • Screen preference cookies (1 year)
    • Post-edit cookies (1 day)

3. Embedded Content

Articles may include embedded content (videos, images, articles, etc.) from third-party websites. These sites may collect data, use cookies, and track your activity.

4. Who We Share Data With

  • Password reset requests may include your IP address.
  • Visitor comments may be checked through automated spam detection services.

5. Data Retention

  • Comments: Retained indefinitely for smooth moderation.
  • Registered Users: Personal data stored in profiles. Users can view, edit, or delete their data anytime (except username).
  • Administrators: Can also view and edit information.

6. Your Rights

You can:

  • Request a copy of the personal data we hold.
  • Request deletion of your personal data (except for data we must retain for legal, administrative, or security purposes).

7. Payments & Refund Policy

7.1 Payments

  • All services are billed in advance unless stated otherwise.
  • Payment confirmations are shared via email/official invoice within 24–48 hours of successful transaction.

7.2 Refund Policy

  • Service-based fees are generally non-refundable, as they involve time, strategy, and resource allocation.
  • Refunds are applicable only in the following cases:
    • Duplicate payment made by error.
    • Service not initiated within 10 business days of payment (unless mutually agreed).

7.3 Refund Timelines

  • Approved refunds will be processed within 7–10 business days via the original mode of payment.
  • Any delays due to banking channels or third-party gateways are beyond our control, but we will provide transaction reference details for tracking.

7.4 Cancellations

  • Requests for cancellation must be made in writing within 48 hours of payment. After this period, cancellations are not eligible for refunds.

8. Contact Us

For privacy concerns, payment queries, or refund requests, you can contact us at:

📧 Email: info@hexxamedia.com
📞 Phone: 8073280017
🏢 Office Address: Rayasandra, Bangalore